Shipping & Returns

Warranty.

24 month warranty is offered on all Air Heaters Planar. This warranty is backed up by the manufacturer. Parts for replacement will be shipped for free of charge to your location. This warranty is valid from the date of purchase. 

What we do not cover… 

The warranty does not cover damage caused by accident, misuse, neglect, natural disaster and other external causes or to damage caused by improper installation or operating the equipment in a manner outside that described in the instructions. All items need to be maintained as specified in the owner’s manual. 

The warranty does not cover parts that are not included in the Air Heater Planar kit.

Shipment.

All shipments are processed via Canada Post unless specified by buyer. Please contact us with your questions or specific shipment requirements.

Cost of shipping is culculated during check out and is based on the delivery destination.  

Items are generally shipped on the day of purchase however please allow approximately 3-5 extra business days for some additional parts to arrive. Buyers will be able to trace the delivery online with a tracking number.

Buyers have the full responsibility to provide us with the correct delivery address. 

Any changes to address after checkout will not be considered as valid. We are not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.

Re-delivery fee will be charged to buyers for items that are undeliverable returned to Planar Marine & Truck Air Heaters Ltd. due to incorrect delivery address or unsuccessful delivery.

Items will only be delivered during normal business hours (9am to 5pm) on weekdays.