Planar Marine and Truck Air Heaters Ltd. (hereinafter Planar Heaters) accept product return within 14 days. After 14 days we can’t offer you a refund or exchange. Return will be accepted if the item is unused and is in like-new condition. Also, it must be in original undamaged packaging. Shipping cost will be deducted from customer refundable amount. Return will not be accepted after 14 days from delivery day.

Refunds (if applicable):  Once your returned item is received and inspected, we will email you confirmation that the returned item is received. We will also notify you of approval or rejection of your refund. If a refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original source of payment within a certain amount of days. Late or missing refunds (if applicable): In case your refund delayed, first check your bank account again. Then contact your credit card company, it takes some time before your refund is officially posted. Then, contact your bank. There is always some processing time before the refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable):  Planar Heaters only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us to obtain an authorization.

Shipping:  Customer is responsible for paying shipping costs to return purchased the item. Shipping cost is non-refundable. We don’t guarantee that we will receive your returned item.