Warranty Policy 2018-03-16T14:45:09+00:00

Warranty Policy

Planar Marine and Truck Air Heaters Ltd. (hereinafter Planar Heaters) offers 24-month warranty on the air heaters Planar, engine pre-start heaters Binar and 14TC-Mini according to the Manufacturer Warranty Policy. This offer applies to the products purchased form North American authorized dealers. Customer is responsible to verify sellers’ authorization to sell Planar products. For this purpose, we recommend to contact Planar Heaters prior purchasing Planar products.

  • This Warranty is valid from the date of purchase.
  • Copy of the original invoice/receipt of purchase will be required for a warranty claim submission.
    Purchase document must have clear details of the date of purchase, the name of the seller, exact product
    model, and products’ serial number (if applicable).
  • This Warranty is backed up by the Manufacturer.
  • Parts for replacement will be shipped for free of charge to your location by Ground at the regular shipping
    rate.
    The customer can request alternative shipping method at his/her own expenses.
  • Warranty Service will be provided on “in-shop” basis by Planar Heaters or other authorized dealers at their
    location. Associated shipping expenses will be reimbursed for the customer upon approval obtained from Planar
    Heaters.
  • Planar Heaters reserves the rights to replace the non-serviceable product with similar re-furbished fully
    operational equipment to fulfill Warranty Service.

What We Do Not Cover…

Planar Heaters’ Limited Warranty does not cover incidental or consequential damage or expenses caused by accident, misuse, neglect, natural disaster and other external causes or to damage caused by improper installation or operation of the equipment in a manner outside that described in the manual instructions. All items need to be maintained as specified in the owner’s manual.

  • The Warranty does not apply to parts that are not included in standard product kit.
  • This Warranty does not apply to products with parts substituted for non-original / after-market parts
    purchased from a third-party source.
  • Any repair, replacement of parts, or fulfillment of service under this Warranty does not extend the life of this
    Warranty beyond its original expiration date.
  • This Warranty does not apply to products purchased from non-authorized sellers.